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Office 365 not syncing calendar

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Anyone having problems with diary (calendar) synching with the Office 365 cloud? My customer claimed this was not working and he only noticed because iPhone appointments were not appearing in Outlook and vice versa. However, when we logged on to portal.microsoftonline.com and tested from there everything worked fine and suddenly the iPhone to Outlook is syncing fine too. How odd. Two (out of 2 total) users affected in the same business.

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