Hello I have a remote customer who has their machine infected with the W3i.iq5 fraud virus. I connected remotely to their machine via logmein and ran AVG and malwarebytes. Neither detected it. Spybot did detect it in the registry but says it can't remove it because "you are not an administrator" The customer's user account has full administrator rights. I am wondering if I should try an online scanner? Customer has a windows 7 machine. Thanks Ford
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