In time Order: Sent : Sunday, July 08, 2012 2:45:51 AM UTC To : a7deefe5-58c2-48c5-b24f-562e48625891 Subject : SkyDrive storage subscription Service: SkyDrive storage subscription What type of problem do you have? Full name: Jon Herries The e-mail address for us to send a response: xxxx@hotmail.com Primary email address that is associated with the subscription that you are inquiring about: xxxx@hotmail.com The account holder's full name: Jon Herries The telephone number and area code that is associated with this account: 006421xxxxxxx The street address that is associated with the subscription: xxxxxx Miramar Wellington Select the issue that you are inquiring about: I need help making a purchase [I need help making a purchase] Please provide as many details as possible about your issue: Despite my country being set as New Zealand, Skydrive will only let me purchase from a UK card in pounds, which is impossible. --- Original Message --- From: WEBCS.SKYD.WW.00.EN.STR.SHW.CS.T01.SPT.00.EM@css.one.microsoft.com Subject: RE: SRX1180028714ID - SkyDrive storage subscription Date: Sun, 8 Jul 2012 17:58:43 +0000 Hi, Thank you for contacting SkyDrive Billing Support. The loyalty offer you inquired about was made available only to our SkyDrive users until June 25, 2012. We appreciate your interest however at this time you do not qualify for the storage upgrade. Luckily you have 7GB of FREE storage and should you need additional space, we now have plans available for purchase. We look forward to having you as a SkyDrive customer! Regards, Maris SkyDrive Billing Support Team --- Original Message --- From : "Jon Herries" Sent : Sunday, July 08, 2012 8:55:24 PM UTC To : "webcs.skyd.ww.00.en.str.shw.cs.t01.spt.00.em@css.one.microsoft.com" Subject : RE: SRX1180028714ID - SkyDrive storage subscription Hi, If you actually read my question you will see that I already have the 25GB allowance, and I would like to purchase more storage, but have an issue which I hoped could be resolved... Jon From: WEBCS.SKYD.WW.00.EN.STR.SHW.CS.T01.SPT.00.EM@css.one.microsoft.com Subject: RE: SRX1180028714ID - SkyDrive storage subscription Date: Mon, 9 Jul 2012 12:12:14 +0000 Hi, I do apologize if you felt that you were not given extension for the 25GB Loyalty Program. But as per policy, only those who have complied with the process of requesting for the said storage upgrade have been granted. Having said that, the best option for now is to upgrade by purchasing online and click this link for the details of the available upgrades. https://skydrive.live.com/managestorage?accountid=0&ctpmkt=en-US Thanks, Maris SkyDrive Billing Support Team Couple of thoughts: A) No wonder MS loses lots of money in online services B) This may be a Turing test. I will keep you all updated. Jon Edited for formatting.
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