@nathan or any other Microsoft people who might be able to find someone to assist, this issue has been driving me crazy for a day and a half now and I've had four live chats and two phone calls with Microsoft and am no closer to a resolution. What I have discovered, is that Microsoft support teams seem to work in completely siloed environments and despite my being given ticket numbers and links to live chat transcripts to "pass onto the next team", no one is able to able to access another team's support tickets. "Sir you have given me an 8 digit number, I need a a 10 digit number", "I know you have given me a link for the chat transcript sir, but I cannot see anything at that link" grrr...!!!I have been through the Office 365 for desktop suites team, the Outlook mobile support team (who seemed to understand exactly the issue, but couldn't help), the Accounts and Billing Team and two different 0800 numbers for Commercial support.Background:In conjunction with an Office 365 Home subscription, I also have what was once known as a Windows Live Custom Domain which allowed me to use my personal domain (somename.co.nz) with the Microsoft Hotmail/Outlook.com service and set up personalised email accounts for family for that domain, providing me with a full Exchange/Activesync based email service. Even although it was grandfathered back in 2014, it has continued to work just fine on desktop Outlook, web based Outlook and Android (both Outlook and Samsung email client) - until yesterday.Yesterday, I used my email address to sign up for the Microsoft PowerApps Community Plan, which is free for individual use, and which I thought would be useful to investigate (as we geeky types are wont to do). As part of the sign-up process, it has created a second separate Microsoft "work" account login and broken my Microsoft Account authentication as used by Outlook.com, stopping my email from syncing in both the Samsung Galaxy email app and Outlook for Android. Removing those accounts and attempting to recreate, just results in "account not found messages" on my phone. While I have one existing functioning desktop Outlook connection on a PC, any attempt to use desktop Outlook to create an account on another machine also results in "account not found". If I use a web browser to https://outlook.live.com, then I see both a personal account and work/school account choice being offered.I can't log a support ticket from within the PowerApps web page, because despite creating me an account, the support page says I haven't subscribed - and logging in again from that page just circles me round and round.Frankly at this stage, I don't really care about PowerApps, I just want the Work/School account removed and get my email working, but no one has been able to provide assistance as to how to do this. I'm really hoping some Microsoft representative reads this and can get someone to help.
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