Today Microsoft blanket banned at least 512 - 1024 ip addresses in NZ from sending email to their clients, including @live.com, @hotmail.com, office365 domins and domains hosted with Microsoft / office 365.The reason for this is that ONE ip address, hosting a server, mis behaved and spammed them. In reurn they bonced / rejected email from 100's / 1000's of ip addresses in NZ - most of them VDS / VPS being used as mail servers, website hosts etc. The impact of this affected hundreds of companies. Below is my response to Microsofts arrogant fix of this issue. By fix I mean a half baked, semi lifting of the ban. I also include Microsofts official response for your edification - please note there was only 1 IP address totally banned. Talk about swatting a fly with a mack truck.After 3.5 hours plus on the phone to cretinous overseas help(sic) desk I got through to an NZ lass who got me what I wanted in under 15 mintes - and she wasn't even IT support. Thus my testy tone.--------------------------------------------Let me be blunt: We run a mail server at 120.138.28.18 and work bloody hard to ensure we have a good reputation so that all the clients we host can enjoy consistent and smooth mail services. We have run this mail server for at least 3-4 years, have a clean reputation with the top 104 black lists we monitor every 5 minutes and have done so for years. To be blanket banned because someone else, on a different IP address, but in a similar range, has mis behaved is unacceptable. You have cost me time and money re-mediating this, damaged my and my companies reputation with clients and cost my clients hundreds of dollars, as well as potentially jobs because you decided to act like god and kill our ability to send mail to your clients. Well your clients pay you for the privilege of hosting their mail and you have hurt them too. They too have failed to receive emails that give them contracts and work, and by not getting said emails will miss out on work. These actions by Microsoft are a shoddy, bad mannered, ill conceived, half baked example of crap IT in action. It was not good practice, it wasn't even half arsed practice - it was totally shoddy, cretinous , stupidity in action. Treating my mail servers as if they are new, and forcing them to re-prove themselves to you is an arrogance seen only practised by companies who think they can do what they like because they are so big. Considering the amount of spam and crap we receive from Microsoft customers - you should be crawling on your knees begging me to allow your clients to send mail to me. Shame on you. Shane From: WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.comSent: Thursday, March 9, 2017 4:48 PMTo: itsupport@outsourcedit.co.nzSubject: Reported deliverability problem to Outlook.com SRX1377583436ID Dear Shane hollisWe have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.Conditionally mitigated120.138.28.0; 120.138.28.1; 120.138.28.2; 120.138.28.3; 120.138.28.4; 120.138.28.5; 120.138.28.6; 120.138.28.7; 120.138.28.8; 120.138.28.9; 120.138.28.10; 120.138.28.11; 120.138.28.12; 120.138.28.13; 120.138.28.14; 120.138.28.15; 120.138.28.16; 120.138.28.17; 120.138.28.18; 120.138.28.19; 120.138.28.20; 120.138.28.21; 120.138.28.22; 120.138.28.23; 120.138.28.24; 120.138.28.25; 120.138.28.26; 120.138.28.27; 120.138.28.28; 120.138.28.29; 120.138.28.30; 120.138.28.31; 120.138.28.32; 120.138.28.33; 120.138.28.34; 120.138.28.35; 120.138.28.36; 120.138.28.37; 120.138.28.38; 120.138.28.39; 120.138.28.40; 120.138.28.41; 120.138.28.42; 120.138.28.43; 120.138.28.44; 120.138.28.45; 120.138.28.46; 120.138.28.47; 120.138.28.48; 120.138.28.49; 120.138.28.50; 120.138.28.51; 120.138.28.52; 120.138.28.53; 120.138.28.54; 120.138.28.55; 120.138.28.56; 120.138.28.57; 120.138.28.58; 120.138.28.59; 120.138.28.60; 120.138.28.61; 120.138.28.62; 120.138.28.63; 120.138.28.192; 120.138.28.193; 120.138.28.194; 120.138.28.195; 120.138.28.196; 120.138.28.197; 120.138.28.198; 120.138.28.199; 120.138.28.200; 120.138.28.201; 120.138.28.202; 120.138.28.203; 120.138.28.204; 120.138.28.205; 120.138.28.206; 120.138.28.207; 120.138.28.208; 120.138.28.209; 120.138.28.210; 120.138.28.211; 120.138.28.212; 120.138.28.213; 120.138.28.214; 120.138.28.215; 120.138.28.216; 120.138.28.217; 120.138.28.218; 120.138.28.219; 120.138.28.220; 120.138.28.221; 120.138.28.222; 120.138.28.223; 120.138.28.224; 120.138.28.225; 120.138.28.226; 120.138.28.227; 120.138.28.228; 120.138.28.229; 120.138.28.230; 120.138.28.231; 120.138.28.232; 120.138.28.233; 120.138.28.234; 120.138.28.235; 120.138.28.236; 120.138.28.237; 120.138.28.238; 120.138.28.239; 120.138.28.240; 120.138.28.241; 120.138.28.242; 120.138.28.243; 120.138.28.244; 120.138.28.245; 120.138.28.246; 120.138.28.247; 120.138.28.248; 120.138.28.249; 120.138.28.250; 120.138.28.251; 120.138.28.252; 120.138.28.253; 120.138.28.254; 120.138.28.255;Our investigation has determined that the above IP(s) qualify for conditional mitigation. These IP(s) have been unblocked, but may be subject to low daily email limits until they have established a good reputation.Please note that mitigating this issue does not guarantee that your email will be delivered to a user's inbox.Ongoing complaints from users will result in removal of the mitigation.Mitigation may take 24 - 48 hours to replicate completely throughout our system.If you feel your issue is not yet resolved, please reply to this email and one of our support team members will contact you for further investigation.Not qualified for mitigation120.138.28.64; 120.138.28.65; 120.138.28.66; 120.138.28.67; 120.138.28.68; 120.138.28.69; 120.138.28.70; 120.138.28.71; 120.138.28.72; 120.138.28.73; 120.138.28.74; 120.138.28.75; 120.138.28.76; 120.138.28.77; 120.138.28.78; 120.138.28.79; 120.138.28.80; 120.138.28.81; 120.138.28.82; 120.138.28.83; 120.138.28.84; 120.138.28.85; 120.138.28.86; 120.138.28.87; 120.138.28.88; 120.138.28.90; 120.138.28.91; 120.138.28.92; 120.138.28.93; 120.138.28.94; 120.138.28.95; 120.138.28.96; 120.138.28.97; 120.138.28.98; 120.138.28.99; 120.138.28.100; 120.138.28.101; 120.138.28.102; 120.138.28.103; 120.138.28.104; 120.138.28.105; 120.138.28.106; 120.138.28.107; 120.138.28.108; 120.138.28.109; 120.138.28.110; 120.138.28.111; 120.138.28.112; 120.138.28.113; 120.138.28.114; 120.138.28.115; 120.138.28.116; 120.138.28.117; 120.138.28.118; 120.138.28.119; 120.138.28.120; 120.138.28.121; 120.138.28.122; 120.138.28.123; 120.138.28.124; 120.138.28.125; 120.138.28.126; 120.138.28.127; 120.138.28.128; 120.138.28.129; 120.138.28.130; 120.138.28.131; 120.138.28.132; 120.138.28.133; 120.138.28.134; 120.138.28.135; 120.138.28.136; 120.138.28.137; 120.138.28.138; 120.138.28.139; 120.138.28.140; 120.138.28.141; 120.138.28.142; 120.138.28.144; 120.138.28.145; 120.138.28.146; 120.138.28.147; 120.138.28.148; 120.138.28.149; 120.138.28.150; 120.138.28.151; 120.138.28.152; 120.138.28.153; 120.138.28.154; 120.138.28.155; 120.138.28.156; 120.138.28.157; 120.138.28.158; 120.138.28.159; 120.138.28.160; 120.138.28.161; 120.138.28.162; 120.138.28.163; 120.138.28.164; 120.138.28.165; 120.138.28.166; 120.138.28.167; 120.138.28.168; 120.138.28.169; 120.138.28.170; 120.138.28.171; 120.138.28.172; 120.138.28.173; 120.138.28.174; 120.138.28.175; 120.138.28.176; 120.138.28.177; 120.138.28.178; 120.138.28.179; 120.138.28.180; 120.138.28.181; 120.138.28.182; 120.138.28.183; 120.138.28.184; 120.138.28.185; 120.138.28.186; 120.138.28.187; 120.138.28.188; 120.138.28.189; 120.138.28.190; 120.138.28.191;Our investigation has determined that the above IP(s) do not qualify for mitigation.Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.Not qualified for mitigation120.138.28.89;Our investigation has determined that the above IP(s) do not qualify for mitigation.Outlook.com limits the number of email messages a particular IP can send within a time period based on the IP's reputation. When an IP exceeds its sending limit, any further SMTP commands from the IP will receive error code 421 from Outlook.com and the connection will be terminated.Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.More information needed120.138.28.143;We were unable to identify anything on our side that would prevent your mail from reaching Outlook.com customers.If you are still experiencing deliverability issues, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.If this is a new IP space, and you have not yet begun to send mail to Outlook.com users, please reply to this email and one of our support team members will contact you to collect more information.Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts.Smart Network Data Services program (SNDS). This program allows you to monitor the 'health' and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.Thank you,Outlook.com Deliverability Support
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