I always thought that Office 365 would have reasonable customer service in comparison to Google but at the moment this impression is being put to the test.I noticed recently that federation wasn't working with my Office 365 account so I ran through the remote connectivity analyzer and found that the SRV records weren't being published for the domain.Odd since Office 365 is the authoritive name servers and these records are automagically created according to the Office 365 portal.So I log a call expecting that this will be a simple issue and it will all be sorted in no time.How wrong I was.I'm now approaching 2 weeks of the call being open and the call has been escalated but even the escalation point will not give me any information other than that they accept that the problem exists. I was even sent a scope of problem document which seemed to be so broad that they could close the call immediately. I replied to this stating what I believed the scope should be but still haven't had any response to this change of scope.I've asked for call backs and none have been received. I've asked to talk to a manager. Nada. At the moment Vodafone's customer service is looking more responsive.My big fear now is if a simple DNS change is this hard then how bad will it be if I have a real major issue. Will my business suddenly be crippled by Office 365 support?
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