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Google Groups access on Google Apps for Business

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Someone invited my parents-in-law to a Google group. The problem is that their email address is a Google Apps for Business account and as soon as they try to access the group they get a message "You only have read-only access to groups outside of your domain. Contact your domain administrator for more information."Google Groups is enabled in their Google Apps account but there isn't any setting I can see that says something such as "Restrict user access to domain-only groups."How can they access these external groups? Anyone have experience with this?

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